Looking for a CRM Manager in Boston?
You’re not looking for more noise. You’re looking for someone who can make ServiceTitan / Housecall Pro / Jobber / GoHighLevel produce booked plumbing and HVAC jobs in Boston — with old housing stock and boiler-heavy markets shaping when customers actually say yes.
I’m Adam Walker. I operate as a CRM and campaign specialist for plumbing and HVAC companies. This page explains the CRM Manager work in plain language so you can decide if you want to DIY — or book a meeting and have me run it.
Book a free strategy call for your Boston company
Bring your platform and your biggest leak (dormant customers, memberships, estimates, or reviews). In one call I’ll tell you what I’d fix first in MA.
Next step: Book a short call. Bring your platform and one goal — dormant list, memberships, pre-season, or estimate follow-up. You’ll leave with a clear 30-day plan.
What a CRM Manager owns in Boston
A CRM Manager in Boston treats the customer database as a revenue system — not a contact export. In Massachusetts markets shaped by old housing stock and boiler-heavy markets, that means clean tags, reliable last-job dates, membership statuses, and automations that fire without CSR babysitting.
- Data hygiene: duplicates, bounces, missing mobile/email, stale member flags
- Segmentation for plumbing and HVAC job types common in Boston
- Trigger design for estimates, completed jobs, renewals, and no-shows
- Suppression / DNC sync across email and SMS tools
- Reporting that ties CRM activity to booked plumbing and HVAC jobs
Plumbing And Hvac CRM priorities for Boston, MA
Local operators searching “CRM Manager Boston” usually need help with ServiceTitan, Housecall Pro, Jobber, GoHighLevel, or FieldEdge administration — plus campaign readiness so marketing does not blast a dirty list.
A simple checklist you can use this week
- Pull contacts with a job in the last 24 months — how many have a good mobile or email?
- Count open estimates with no follow-up sequence
- Check whether post-job review texts are automated
- List memberships renewing in the next 60 days — who is getting a reminder?
- Write the next 90 days of seasonal offers for Boston
If those five items are unclear, you don’t have a CRM problem — you have an ownership gap. That’s what a CRM Manager fixes.
Platforms I work in
ServiceTitan, Housecall Pro, Jobber, GoHighLevel, FieldEdge, Service Fusion, Workiz, HubSpot, plus Zapier/Make/Airtable when ops glue is needed.
What happens after you book
- We clarify your goal and platform
- I tell you the truth about fit and priorities
- If we proceed, we audit → build → launch → report on booked jobs
Ready to hire a CRM Manager mindset for Boston?
Book a free consultation. No slide deck theater — just a practical conversation about your CRM.
Next step: Book a short call. Bring your platform and one goal — dormant list, memberships, pre-season, or estimate follow-up. You’ll leave with a clear 30-day plan.
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